Refund policy

Returns & Refunds

We want you to love what you ordered from Cabana Banana Case Co. If something isn’t right, please reach out — we’re happy to help.

Returns

We accept return requests within 14 days of delivery on eligible items.

To be eligible for a return, your item must be unworn, unused, unwashed, and in its original condition with any original tags attached.

To request a return, email us at cabanabanana@cabanabananacaseco.com before sending your item back. Please include your order number and reason for the return. Once your return is approved, we’ll provide instructions for the next steps.

Customers are responsible for return shipping costs for returns due to preference, sizing, or change of mind. Original shipping charges are non-refundable.

Because some of our products are created especially for each order, personalized or custom-made items are not eligible for return unless they arrive damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

Something wrong with your order? We’ve got you.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please email cabanabanana@cabanabananacaseco.com within 30 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

Once verified, we’ll make it right with a replacement or refund at no additional cost to you, as appropriate.

Exchanges

We do not currently offer direct exchanges. If you need a different size or style, please contact us and we’ll help determine the best option.

Please review the sizing information provided on apparel product pages before ordering, as sizing may vary between styles.

Refunds

Once an eligible return is received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow your bank or credit card provider additional processing time for the refund to appear.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Questions?

We’re a small business, and we want every Cabana Banana customer to have a great experience. If you have any questions about a product, sizing, or your order, we’re happy to help.

Email: cabanabanana@cabanabananacaseco.com

Thank you for shopping Cabana Banana Case Co. 🌴